FAQ's
FREQUENTLY ASKED QUESTIONS
What is the stores’ return or exchange policy?
Sorry, no refunds or exchanges.
Do you accept orders placed outside Canada?
We ship worldwide!
How long will it take to receive my order?
We aim to ship all orders within a week (unless pre-order is noted in listing). Shipping time varies depending on Canada Post and customs but takes approximately 2 weeks for the US and Canada and 3-4 weeks for international orders.
What size should I get?
Our sizing is consistent with general industry standards, but we recommend that you review our sizing chart carefully to ensure that you order the perfect fit.
Can I make changes to my order?
We can make changes to your order within 24 hours of its placement.
What are the care instructions for ollie+ren garments?
The best way to keep your ollie+ren garment looking it's best is to spot clean with soap and water, rinse, straighten and let dry. Do not ever wash in the washing machine. If your entire garment is dirty, hand wash gently in the sink. Rinse well, finger-comb, and hang to dry.